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HOW WE HELP - Balanced Scorecard

Balanced Scorecard Implementation

  Introduction  
  Led an effort to design and implement a Performance Scorecard (a.k.a. Balanced Scorecard).
 
  Description  
  Our client, one of the country’s largest retailers, wanted to implement a Balanced Scorecard. After careful review of the text book approach, the team opted to relax some of the constraints of the orthodox model and instead implement a Performance Scorecard. We facilitated workshops with each of the divisions to develop the Top Five drivers of success. We then took each driver and developed a clear and specific measure. For example, the measure for the driver "Customer Satisfaction" became "The Index Score on a Quarterly Survey of our Customers." We then facilitated workshops with each functional area to define how each contributed to the Top Five Drivers of Success. Using this information, along with our knowledge of similar industry benchmarks, we then created a Driver Tree to illustrate the breakdown of each measure. Since the current management systems were never designed to capture or report such information, they also needed to be updated. The final result was that each manager had an accountability for a set of Performance Scorecard measures.  
  Results  
  Just in the first year of reporting Performance Scorecard information, more than three quarters of all the measures shown measurable improvement.
 



 
  SOFTWARE SELECTION
  REDESIGN
  BALANCED SCORECARD
  BUTTONWOOD VP
  ROLLING FORECAST
  SOLUTION SELECTION
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